1. Returns

We accept returns for eligible items within 14 days of delivery.

To qualify for a return, the product must:

• Be unused and unopened.
• Be in its original packaging.
• Be in the same condition as received.
• Include any accessories or documentation provided.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used products.
• Products with damaged or missing packaging.
• Items marked as non-returnable.
• Gift cards.
• Clearance or final sale items (if applicable).

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

When contacting us, please include:

• Your order number.
• A description of the issue.
• Clear photos of the product and packaging.

We will review your request and provide an appropriate resolution.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5 to 10 business days. Processing times may vary depending on your payment provider or financial institution.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We currently offer exchanges only for items that arrive damaged, defective, or incorrect.

If you require an exchange, please contact our customer support team for assistance.

6. Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

7. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been dispatched, it cannot be canceled and must follow the return process outlined in this policy.

8. How to Start a Return

To request a return, please contact us with the following information:

• Full name
• Order number
• Email address
• Reason for the return

Our support team will provide further instructions if your return is eligible.

14. Contact Us

If you have any questions about this Return & Refund Policy, please contact us.

The Peplab Beauty

Email: info@thepeplab.co.uk

Website: www.peplabbeauty.com

Last Updated: 26 Jul, 2026